MyPellaHealth patient portal should never be used for urgent matters.
The anticipated response time to electronic messages is two business days. If you believe you are experiencing an urgent or life threatening health condition, please call 911, go to the nearest emergency room or call your physician office.
If your provider is out of the office or unavailable, messages sent via MyPellaHealth may be routed to other authorized caregivers within Pella Regional Health Center clinics in order to facilitate a timely response to your request.
PRHC may send you messages via MyPellaHealth. It is your responsibility to monitor these messages and respond in an appropriate manner.